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Service Status Updates:

16/10/18 All mail services are back to normal.  We will be reviewing those affected and may be in contact to migrate them to a new server.

Support and FAQs

Here are some of the more common FAQs for you to browse before contacting us.  You can contact us by phone or complete the contact form.

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Accounts

How Can I Pay an Invoice?

How Can I Pay an Invoice?

We accept the following payment methods for payment of invoices (including yearly hosting fees, domain renewals and other one-off invoices):

Please note that hosting accounts payable monthly can only be paid Direct Debit (we use provider GoCardless), please contact the Accounts department for details.

Cheque

Please make cheques payable to ‘Teckna Ltd’ and post to: Teckna Ltd, PO Box 129, Ware, SG12 7UG

Credit or Debit Card

Pay online: www.tecknaonline.com/payonline

Or call 0844 804 2904 (office hours).

Bank Transfer

Bank: Lloyds TSB
Account: Teckna Ltd
Sort Code: 30-94-17
Account No: 00337276

Please quote customer reference or order reference on all payments.

Is there a minimum term contract?

Is there a minimum term contract?

Yes, the minimum term contract for website hosting and email services is 12 months unless otherwise stated.

Can I pay an invoice online?

Can I pay an invoice online?

If you have received an invoice for a Teckna service, such as email or website hosting setup or renewal, domain registration or renewal, you can make a payment via a credit or debit card online.

Please Click Here To Pay Online: www.tecknaonline.com/payonline

Can I Upgrade My Email Accounts?

Can I Upgrade My Email Accounts?

Yes, of course.

Please contact Teckna and we can arrange extra space or maybe online Microsoft 365 Exchange upgraded or to a full Website Hosting account.

All configuration details will stay exactly the same, the additional features will be added to your existing account.

Control Panel

How do I log into my Control Panel

How do I log into my Control Panel

How you access your control panel depends on what hosting package your running.

For standard hosting packages:

The web address for your Control Panel is unique to your domain name, and is made up as follows:

http://control.your-domain i.e.: http://control.fredsfish.co.uk

You log in with your domain name (i.e.: fredsfish.co.uk) and the password supplied in your welcome email.

For VPS and Dedicated Servers:

The web address for your Control Panel is unique to your domain name, and is made up as follows:

http://control.your-domain:8443 i.e.: http://control.fredsfish.co.uk:8443

You log in with your domain name (i.e.: fredsfish.co.uk) and the password supplied in your welcome email.

What Can I do in the Control Panel?

What Can I do in the Control Panel?

As Administrator you can:

  • Change the password for any mailbox
  • Set up email forwarding for any mailbox
  • Set up auto-responders for any mailbox
  • Manage the spam filter and spam filter settings for any mailbox
  • Manage the Domain Administrator password and contact details. Tip:Ensure you keep the domain administrator email address updated with an external email address – if you forget your domain administrator password you can ask for a reminder which will be sent to this email address.
  • Manage the settings for any mailbox
  • Create new mailbox and/or email alias
  • Manage DNS for the domain
  • Manage databases for the domain
  • Manage FTP password and hosting settings
  • Manage website files for the domain
  • Set up web forwarding
  • Administer databases
  • Install software
  • Any many more items

Domain Names

Can I reserve a Domain Name?

Can I reserve a Domain Name?

No. Domain Names are allocated on a strictly first-come, first-served basis.

If you wish to check whether a specific domain name is available to register you can use Teckna’s free online search facility.

Choosing a good Domain Name

Choosing a good Domain Name

Do

  • Do select a domain extension that is representative of the locality in which you operate. If you are a UK based business operating in the UK, a .uk domain extension will be more informative to your customers than using a .com extension.
  • Do check the spelling of your domain, as we will register any domain exactly as we receive it on your domain order.
  • Do make the domain name as representative of your business or product name as you can. If your business name is already in use by someone else with the same or similar name as yours, try to add the town or area where you operate if you run a local business.
  • Protect your domain name by registering both the .co.uk and .com domain extensions. Many customers will forget whether your website ends in the .com or the .co.uk extension, so why not make sure it can be found on both! (Two or more domain names can be in effect for and point to the same Teckna website).

Don’t

  • Try not to use hyphens in your domain name if you can avoid it, people tend to forget them when typing in an email address or website address. Sometimes you have no choice!
  • Avoid overly long or complicated domain names, or names that are commonly misspelt.


How can I tell if my Domain Name has been registered?

How can I tell if my Domain Name has been registered?

The domain search and registration tool available on our website is a powerful domain name mechanism that lets anyone view a register database entry.

Enter your domain name and the domain name search will respond with information about your domain name.

How do I register a Domain Name?

How do I register a Domain Name?

A domain name is made up of, from right to left:

  • the top-level domain. This is the ‘.co.uk’ or ‘.com’ part, also called a TLD or domain extension. These are pre-defined and have special meanings
  • the second-level domain. This is the part that you get to choose, providing it is not already taken. It can between 3 and 63 characters in length, can contain letters a-z, numbers 0-9 and hyphens ‘-‘. You would normally choose something meaningful or relevant to you such as the name of your business, family name or project.

You can search for domain names free of charge using the search below, and if the name you search for is free you can register and pay for it online.

How do I renew my domain name?

How do I renew my domain name?

We will email you using the contact details you have supplied to us approximately 2 months prior your domain expiry date inviting you to renew your domain registration.

Once this invoice is paid, we will renew the domain name.

If you want to renew early or extend the registration period (normally up to 10 years is allowed), please contact support.

How do I transfer a Domain Name to Teckna?

How do I transfer a Domain Name to Teckna?

If you have control panel details with your current registrar, we can do all these steps for you.

.uk Domains

You need to contact your current registrar and ask them to change the IPS tag of the domain to TECKNAONLINE. Some providers will do this through a control panel, but others will need a fax, email or letter to carry out the change. If you are having trouble contacting your existing registrar, or if they are unwilling to co-operate, please contact us for assistance.

.com, .org & .net Domains

Domain names in this category follow a different process of transfer to .uk domains. As it involves a multistep process we advise you to contact Teckna support team for advice and assistance. Before the transfer process can begin the domain needs to be ‘unlocked’ by the current registrar and you need an transfer “authorisation” code.

If you have a control panel access to your domain name you may be able to do this yourself, otherwise you need to ask your current registrar to ‘unlock’ the domain and supply the AUTH code.

Next please ask Teckna support to initiate the domain transfer. If you are having trouble contacting your existing registrar, or if they are unwilling to co-operate, please contact Teckna for assistance.

Any other Domain

Please contact Teckna support team for advice.

As the last step in the process, contact Teckna to add your Domain Name to a new or existing account.

How do I transfer a Domain Name away from Teckna?

How do I transfer a Domain Name away from Teckna?

Domain transfers are free of charge, providing the domain name is still active.

However, we do want to make sure that the request is authorised by the legal registrant of the domain.

Please make the request via the email address registered to your account.

We will then send a confirmation email to confirm the transfer is authorised. failing this you can send us, on business headed stationery, a letter of authorisation stating which domain name should be transferred and full details of where the domain should be transferred to.

For .uk domains this should contain the IPS tag of the new registrar, for all other domains it should contain the email address that will be requesting the domain transfer from Teckna. The authorisation can be sent to us via post.

We will not unduly delay any request to transfer a domain away from Teckna, however in some cases we may ask for additional information before actioning the transfer.

Please note that domain names cannot be transferred until a minimum of 60 days after initial registration.

Where a domain name has already expired, charges will may in order to activate and transfer the domain away.

What do the domain extensions mean? (co.uk or .com etc)

What do the domain extensions mean? (co.uk or .com etc)

Domain extensions, or suffixes, are categories of Internet domain names, and serve to describe the type of company, organisation, country or other category.

The technical term used for domain extensions is top-level-domain (or TLD). There are many categories from which to choose, and some extensions are more popular than others.

Be aware that for the majority of domain extensions, some exceptions apply, the category the domain claims to represent is not enforced. A domain name with the extension .co.uk may be representing a uk based business, but you cannot rely on this as anybody is allowed to register a .co.uk domain name.

Please find below a list of the most common domain name extensions used, a description of the category they are meant to represent, and whether any restrictions apply.

Extension: .com
Description: .com stands for “commercial,” and is the most widely used extension in the world. .com domains are registered in the USA and are therefore normally associated with US companies. However, similar to UK domains, there is no restriction on who or where the owner of the domain can be.
Restriction on registry: None.

Extension: .co.uk / .uk
Description: .co.uk implies a “commercial uk company” and is the most widely used extension in the UK.
Restriction on registry: None.

Extension: .org.uk
Description: Non-commercial UK organisation.
Restriction on registry: None.

Extension: .me.uk
Description: Personal name.
Restriction on registry: None.

Extension: .ltd.uk & .plc.uk
Description: As the name suggests, UKk limited company and UK public limited company respectively.
Restriction on registry: Company registration number required as part of the registration process. The domain name must match exactly that registered at Companies House.

Extension: .net
Description: .net stands for “network,” and is most commonly used by Internet service providers, Web-hosting companies or other businesses that are directly involved in the infrastructure of the Internet.
Restriction on registry: None.

Extension: .org
Description: .org stands for “organization,” and is primarily used by non-profits groups or trade associations.
Restriction on registry: None.

Extension: .biz
Description: .biz is used for small business Web sites.
Restriction on registry: None.

Extension: .info
Description: .info is for credible resource Web sites and signifies a “resource” web site. It’s the most popular extension beyond .com, .net and .org.
Restriction on registry: None.

Extension: .us
Description: .us is for American Web sites. It has the largest amount of available names in inventory.
Restriction on registry: Some apply.

Extension: .eu
Description: Company or organisation with an EU presence.
Restriction on registry: None.

What is a Domain Name Registrant?

What is a Domain Name Registrant?

Anyone, not just businesses, can become the legal registrant of a domain name, although some domain extensions have their own registrant criteria.

A registrant is the individual or organisation (e.g. limited company, partnership, sole trader etc) that registers a specific domain name.

This person or organisation is the ‘legal entity’ bound by any terms and conditions associated with the domain name registration.

What is a Domain Name and why do I need one?

What is a Domain Name and why do I need one?

What is a Domain Name?

Computers connected to the Internet have unique numerical addresses so that electronic information is delivered to the right place. The domain name system (DNS) translates the numerical addresses of computers into more user-friendly names. The resulting domain names are easier to remember and help people to find information on the Internet.

Some examples of domain names:

bbc.co.uk
virgin.com
tesco.com

Domain names are used to identify and locate web pages and websites. For example, in the web site address “http://www.bbc.co.uk” the domain name is ‘bbc.co.uk’.

Domain names are also used in e-mail addresses, for example, richard.branson@virgin.com, that enable people to send and receive electronic messages.

Why do I need a Domain Name?

You need a domain name in order to host a website or use a personalised email address, however you do not need to host a website or use personalised email in order to register a domain name. You can start with just registering the domain name on it’s own, and then add services like website hosting and/or email at a later date.

Advantages of registering your own domain name:

  • Domain names build credibility on the Web
  • Domain names are portable
  • Domain names produce a feeling of professionalism
  • Domain names are memorable

Email

Changing the Spam Filter Settings

Changing the Spam Filter Settings

The Spam Filter is controlled and configured from the Control Panel.

  1. Log in to the Control Panel
  2. Click on the ‘Junk Mail Filters’ icon in the ‘Email’ section.
  3. You can now set the spam filter level, add to blacklist and whitelist.

Dealing with SPAM

Dealing with SPAM

To help you deal with the ever increasing problem of spam emails (unsolicited bulk emails) Teckna have put together the following guidelines. The Teckna Spam filter, available on all Teckna Email addresses, is a powerful tool which will identify and either highlight or delete (your choice!) any incoming email suspected to be spam. However, there are also other things you can do.

Avoid common email addresses; info@, admin@, sales@
Spammers will always try to target the most common email addresses that many businesses use, like info@, admin@, sales@. So if you use one of these email addresses all the spammers need to know is your domain name, and the rest they will just keep trying until they find one that works.

Avoid using a ‘catch-all mailbox’
For the same reasons as above, if you use a ‘catch-all’ alias on your email account (ie you can receive emails to ‘anything-and-everything@yourdomain.com’) you give the spammers an advantage as they don’t have to know any full email addresses you use, they just need to know your domain name.

Don’t respond to ‘Remove me from mailing list’
This is a tricky one, as some companies will genuinely remove you from their mailing lists if you ask them to. However, if you get completely unsolicited spam emails from someone you have never heard of before, don’t follow their link to ‘remove me from mailing list’ – if you do, you actually give them an email address that they now know is real and will add it instead of removing it. The ones that are probably safe to respond to would be from UK bluechip companies and well know brand names and sites, and where you know you have signed up to one of their mailing lists in the past.

Don’t bother with blacklists
It will not make the situation any worse, but you will also not help stop spam by adding spammers email addresses to a black list. As soon as a spammer has used one email address to send out a bulk spam mailing, they will discard it and next time use a different address. So any effort you spend adding spammers email addresses to black lists will be more or less wasted.

Please go on to read about How to use the Teckna Spam Filter

Email Setup Settings - PC/Mac/Mobile/Tablet

Email Setup Settings – PC/Mac/Mobile/Tablet

To manually set up your email account, use the folowing setings. Use your domain name in place of YOURDOMAIN.CO.UK

Incoming POP/IMAP Server: mail.YOURDOMAIN.CO.UK
User/Account Name: Full email address
Password: As provided

Outgoing SMTP Server: mail.YOURDOMAIN.CO.UK
User/Account Name: Full email address
Password: As provided
Port: 587 – refers to outgoing server only
SSL No or Off where required or asked for

Email Setup Settings – PC/Mac/Mobile/Tablet
In order to send mail through our mail servers, your email client may need to be configured to use SMTP Authentication. Common email clients include a tick box in the account configuration with the label ‘This server requires authentication’. That box should be ticked, otherwise look for a setting on the outgoing server settings that refers to authentication and set it to use the same username and password as for the incoming server.

Outlook Example:

Go to ‘More Settings’

* Outgoing Server: tick ‘my server requires authentication’/’use same settings as incoming server’

* Advanced Tab: Change outgoing SMTP port number from 25 to 587

How do I change my Email Password?

How do I change my Email Password?

You can change your email password in the Control Panel or via the webmail login screen.

Via Webmail login screen

  1. Got to http://webmail.tecknaonline.com
  2. Click on “Change Password”
  3. Type your Email address, current password and new password.
  4. Click “change”

Via Control Panel

  1. Log in to the Control Panel.
  2. Click on the ‘Mail Boxes’ icon in the ‘Email’ section
  3. Find your Email account and change the password.

How do I use Webmail

How do I use Webmail
Access via webmail depends on the type of account your are subscribed to.

For standard normal email accounts: http://webmail.your-domain.co.uk or eg: http://webmail.fredsfish.co.uk

If you have an Office 365 Exchange accounts: outlook.office365.com

How do I create a new Email Address?

How do I create a new Email Address?

New email addresses can be created in your Control Panel.

  • Log into the Control Panel
  • Click on the ‘Mail Boxes’ icon in the ‘Email’
  • You will see the “Add a New Mail Box” section.  Just type the email address you want and click “add”
  • The new email address will be created with a strong password.  You can over-type the password but do not use a simple password.
  • The email will take 5 minutes becomes live and ready to be used.

How to set up Email Forwarding

How to set up Email Forwarding

Email forwarding is set up in your Control Panel

  1. Log in to the Control Panel
  2. Click the ‘Forwarding’ icon in the ‘Email’ section
  3. Type in the email address you want to forward emails from and then in the “Destination Addresses” type the email account you would like them forwarded to. This can be multiple email addresses.
  4. Click “create” and you will see the completed forwarding.
  5. You can now modify or remove existing forwarding where required.

Setting up email on you iPhone / iPad

Setting Up your email account on your iPhone or iPad
This FAQ has been used many times to set up iPhone / iPad email accounts. If this does not work for you, please contact your phone provider for
advice.

You will first need a copy of your “Welcome Email” or know the following information:

  • incoming and outgoing mail server (i.e. mail.yourdomainname.co.uk )
  • Your email user name (the full email address as you use for webmail / outlook account)
  • Your password

Now got to “Settings” (the grey icon with cogs) on your iPhone and then to “Mail,Contacts,Calendars”

From here select “Add Account…” and you will see the screen below

Now select “Other” and you will see the screen below

Select “Add Mail Account” and you will see the screen below

In the spaces provided, type your name, your email address and email password, the description is a friendly name and can be anything and you will see the screen below

Now select “IMAP” and complete the settings as below

Enter your “incoming mail server” in the “Host Name” section and your user name (full email address) and password as provided
in our example replace simplytest.co.uk with your own domain name. i.e. mail.fredsplumbers.co.uk

Now scroll down and do the same for the “outgoing email server” as below and then lick “net” in the top right.

You may see a message about “cannot verify server”, just click continue.

You will now see the screen below, click “save” in the top right to complete the process. Sometimes it may need the phone to be restarted

If you are still having problems sending and want to review your outgoing server, it should look like this.

This FAQ has been used many times to set up iPhone email accounts. If this does not work for you, please contact your phone provider for advice.

Using our sending SMTP Servers

Using our sending SMTP Servers
You can use our SMTP server for sending emails via your phone / Outlook type programs.

The incoming and out going SMTP server are the same:

mail.youdomain.com where you replace yourdomain.com with your domain name i.e. mail.billybooks.co.uk

In order to send mail through our mail servers, your email client must be configured to use SMTP Authentication.

Change the port to 587

Common email clients include a tickbox in the account configuration with the label “This server requires authentication”. That box should be ticked, otherwise look for a setting on the outgoing server settings that refers to authentication and set it to use the same username and password for the incoming server.

In Outlook, this is found in “more settings” in the mail account. In there you will also need to set “my server requires authentication” and tick “use same settings as incoming email server”.

What is POP3

What is POP3
‘POP3’ stands for Post Office Protocol-version 3 and is a server which stores your email.

When an email is sent to you, it is stored on a server (called the POP3 server) until it is downloaded via your email client (Outlook, Netscape Mail, etc.).

When you purchase a hosting package we will automatically be given a number of POP3 mailboxes.

These mailboxes can be assigned to a specific email address, allowing you to access them using a program such as Teckna Webmail, Outlook Express or Mozilla ThunderBird.

General

What is Website Hosting?

What is Website Hosting?
Website hosting (sometimes referred to as ‘web space’) is a service which allows you to upload your own files and website to a server in our data centre.

Once uploaded, your website can be seen by anyone who is connected to the Internet.

Any customer can attach hosting to a domain name already registered with us or with another registration agent.

How do I manage my account

How do I manage my account

It is important to keep your contact details, especially your contact email address, up to date to ensure that we can contact in case of any problems and to send renewal notices etc to.

You can ask us to send you a Customer Service Summary at any time, which will show all current details for your account, including the start and expiry date for all your email and hosting services as well as all your domain names.

Please also ensure that you keep your email address up to date. This way you can ask for an automatic reminder for your login details to the control panel.

What is a Managed IT Help Desk Service?

What is a Fully Managed Service?

We at Teckna believe that providing a business or individual with email, domain and web services should be about more than delivering a solid and reliable technology platform.

Time is valuable to most of us, and therefore we offer as part of our service to manage your account for you (if you want us to) by carrying out your instructions via telephone or email. Our team of helpful technical support and customer services staff, based in our offices in Hertfordshire, UK, will quickly and efficiently carry out administrative tasks on your account. For example, here are just a few examples:

  • set up/change email addresses
  • configure email forwarding and email sharing to suit your business needs
  • assist in uploading a new version of your website
  • manage the setup and transfer of any existing domain names, email accounts and websites

In addition to this, we are always happy to discuss your requirements and offer sensible and practical solutions to help running your business as smoothly as possible.

Free Teckna WordPress Builder 30 day Trial

How do I start a Teckna a 30 day FREE Trial?

How do I start a Teckna WordPress Builder 30 day FREE Trial?

These FAQs are still being written.

If you would like to try WordPress free for 30 days, let us know via the Contact From.

Web Hosting

Can I Upgrade My Web Hosting Account?

Can I Upgrade My Web Hosting Account?

Yes, of course.

Please contact Teckna and we can arrange extra space or maybe a VPS or dedicated server.

All configuration details will stay exactly the same, the additional features will be added to your existing account.

How can I create a website?

How can I create a website?

This answer will give you a quick overview of the main options available for creating your website.

WordPress

Without doubt, the simplest, cheapest and quickest option for creating your own website will be to use WordPress. It is available FREE with any Teckna Website Hosting package.

Custom Design by Web Designer

If you would like your own custom designed website, you can enlist Teckna as your web designer. Please contact us to discuss your requirements.  All our websites are built in a CMS content management system so you can update it afterwards.

Build your own

There are many website builder packages on the market available for you to create your own website. Please note that this in most cases will require some technical skills.

Popular website creation programs are Macromedia DreamWeaver and Serif WebPlus

How can I upload my Website pages?

How can I upload my Website pages?

FTP via an FTP client

An FTP client is little program that you download and run on your desktop PC, you use it to copy files from one computer to another using the File Transfer Protocol. Use an FTP client such as SmartFTP, Filezilla or BulletProof FTP. Some FTP clients are available for free download.

For security reasons FTP access is automatically locked after 28 days and can be unlocked via the control panel.  You can unlock the FTP service by time or by IP address.

Please note that your website files will be located in the /public_html/ folder.

Via the Control Panel

Log into the Control Panel, and click on the File Manager icon. Once there, select the /public_html/ folder, this gives you options to upload files from your local computer.

How do I view site visitor stats for my website?

How do I view site visitor stats for my website?

Before you can view the webstats you will need to install one of the provided packages via your control panel or you can raise a support ticket and we can do it for you.

  1. Log in to your Control Panel.
  2. Go to the “Web Stats & Logs” section and select one of the webstats programs. Our preference is “AWStats Statistics”
  3. Click on the icon and it will ask for a directory to be installed to, type “webstats” or your choice but remember it!
  4. It will tell you it has completed and give you a link for your webstats

What is FTP and how do I use it?

What is FTP and how do I use it?

FTP stands for File Transfer Protocol. FTP is used to transfer your files from your local computer to your website hosting space. To use FTP you will need a piece of software called an FTP Client. Many are free to download, eg Filezilla, Smart FTP and BulletProof FTP.

To use FTP you will need the following:

  • A web hosting package with FTP access
  • The FTP host name
  • Your FTP username
  • Your FTP password

You will find all the above information in your Welcome email sent to you when your website hosting account was first created.

WordPress

What is WordPress?

What is WordPress?

WordPress is online web software you can use to create a beautiful website or blog.

Once loaded onto into your web space (by Teckna or via your control panel), you can log into the system and add pages and content in a similar way to using programs like MS-Word. You can choose from 1,000s of free designs that you can search on from with the WordPress control panel or we can design you a bespoke theme.

When you sign up to our web hosting service we will install WordPress by defult. WordPress will all be set up and ready to go. You will get login details in your welcome email.

It is known as a content management system or CMS. This means you can maintain your website without any specialist knowledge. See below for a more extensive explanation of a CMS.

A content management system (CMS) is a software system that provides website authoring, collaboration, and administration tools designed to allow users with little knowledge of web programming or HTML to create and manage website content with relative ease. A robust CMS provides the foundation for collaboration, offering users the ability to manage documents and output for multiple author editing and participation.

Can I change the content and design?

Can I change the content and design?

Yes, you can change the content and design of your WordPress website as often as you like.

If you change to a new WordPress theme, all your content automatically reformats for that design.

How do I log into my WordPress Dashboard?

How do I log into my WordPress Dashboard?

You will need to know your WordPress login details, these were provide in your “Welcome” email.

http://www.yourdomainname.co.uk/wp-admin    i.e    http://www.fredsbuilders.com/wp-admin

How many pages can I have?

How many pages can I have?

In theory you could have unlimited number of pages.

In practice most of the design themes will have a natural limit as to how many pages and subpages you can fit in your website.

What designs are available?

What designs are available?

There are 1000’s of free WordPress themes available as well as ones that can be purchased from sites like Themeforest

To look at the free templates , log into your WordPress control panel, go to “Appearance” and then “Add a theme”.

What is a WordPress plugin?

What is a WordPress Plugin?

A plug-in is a small program, or combination of programs, that sits on top of your WordPress installation and increases the functionality of your website in some way. (Translation: Plug-ins allow your website to have more features and to do more than it could when you first installed it.)

Plugins integrate seamlessly with WordPress so there is no messing with any programming code. That is another great thing about plug-ins. They do not actually affect your original WordPress install. They reside separately and interact with WordPress.

Examples of Plugins are to add a contact form, or create fancy a fancy gallery for you photos. There are over 14,000 plugins available, you can see examples of WordPress Plugins via WordPress Plugins

To install a plugin could not be simpler. It is all done inside the WordPress control panel. Search on the plugin and then click to install. That’s all! No download files or anything technical.

What is a WordPress theme?

What is a WordPress theme?

A Theme can also be known as a “skin” or in its simplest form, the overall design of your website. i.e the colours, the menu design etc

In your WordPress dashboard you can search and download over 1,000 different themes for free or you can ask us to design your own bespoke theme based on your brand / ideas. See our web design pages for more information.

If you want to see some of the free themes, look at WordPress Themes

To install a new theme could not be simpler. It is all done inside the WordPress control panel. Search on the theme and then click to install. That’s all! no download files or anything technical. You can also install multiple themes and switch between them at any stage and your content is not affected or lost.