Tecknaonline Privacy Statement | UK Hosting Company with UK Helpdesk tecknaonline email and website hosting

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Privacy Statement

Introduction
Teckna t/a TecknaOnline takes the privacy of your information very seriously. This Statement sets out our information collection and use practices. If you use any of our services, you will be deemed to have consented to the collection and use of the personal information you provide in the ways described below. Please read this Statement carefully and if you have any questions please contact us. We have the right to amend this Statement at any time with or without notice.

Personal information that we collect and how we use it
When you register with us we will collect certain information from you that we will keep on our system. Typically this will be information regarding you and your business such as your business address, your name and position, and certain business related details to allow us to correctly locate you in our database. We use this information to provide our services to you, to gather statistics to identify new services and to tell you about new products and services we introduce. Any personal information we collect will be used only in accordance with current data protection legislation applicable to England. Our data protection registration nymber is Z8166387.

How we keep personal information accurate and up-to-date
We rely on you to provide accurate information and to tell us when that information changes, for example, should you change your address or business name. When you request it, we will correct, change or delete information about you. We will not otherwise change any information you have provided. We regularly review our system and remove information that is out of date or no longer required.

Protection of your credit and debit card information
We will encrypt any credit/debit card data provided to us for the purchase of products online (via SSL). We will hold card details only for the duration of the buyer's connection to the system and only for the purpose of allowing the card handler(s)/processor(s) to verify and conclude the transaction. Once the buyer disconnects from the system the card details are deleted - they are not stored in the system.

Protection of your login names and passwords
If you believe that the security of your login and password has been breached, you should contact us immediately on 0844 804 2904 or via the contact form on the website. We may keep certain personal details on our system to allow us to identify you in the event that you forget or lose your login name or password.

When we provide information about you to third parties
Except as described elsewhere in this Statement, or when the law requires it, we do not provide any personal information regarding users of our system to third parties or other users, and only reveal necessary details to another user to support trade between users. We may share information with our partners, but they are not permitted to use the information outside the confines of our specific relationship. Provided you give your consent our partners may provide you with details of any new products or services they offer. We may disclose statistics (e.g. '45% of our users are small businesses') and survey results to partners and other third parties for the purpose of supporting our business activities, but these statistics will not include any information to identify you.

We may disclose personal, business or trading details should we need to pursue an action against a user who violates any of our terms and conditions, copyright rights or other proprietary rights and intellectual property rights. We may also disclose such information to any government, law enforcement or regulatory agency that properly requests it. We do not intend to transmit personal data to persons outside the European Union.

Public access to trading information
Information you provide to support the buying and selling of goods or services becomes public information in our system. Please remember that you should exercise appropriate care when deciding to disclose personal information.

How we keep our system secure
Our system has security measures in place to protect the loss, misuse and alteration of the information under our control. These security measures include firewalls, backing up of data and, where appropriate, encryption and secure internet transactions.

Despite these measures "perfect security" on the Internet does not exist.

Data Confidentiality

All information and data stored on our servers, systems or other accumulated hardware is treated with complete confidentiality. No information will be shared or provided to any 3rd party without the owners agreement.

Any hardware that is no longer required will be cleared of any data or destroyed.

The exception to the above is if we are directed to provide information by a court of law. In this instance, the customer would also be contacted before any information is provided.

Our data protection registration
We are registered with the Data Protection Register, www.dataprotection.gov.uk. Our registration number is Z8166387.

How to contact us
If you have any questions about this Statement you may contact us by telephone on +44(0)844 804 2904 by letter to The Company Secretary, Teckna Ltd, PO BOX 129, Ware, Herts, England. SG12 7UG ( Company No. 03017010 ) or by email via our contact page.